How much is the installation service fee?
Installation service fee is $40.00 plus the mandatory Family Pak rate which is $40.00 and the option of purchasing or renting a Set Top Box. The cost of a Set Top Box is $75.00 if you purchase it and $30.00 deposit + $10.00 monthly rental fee if you rent it. Basically, it will be totaled to $155.00 if you purchase a box and $125.00 if you plan to rent a box.
What are the requirements for the service installation service?
You will need two valid ID's (passport, driver's license, or insurance card), installation and Set Top Box payment, and the mandatory Family Pak payment.
How long after the payment will you be connected?
Service will be installed within 3-5 business days.
Is there service in my area?
Yes. Since we are using a wireless digital technology, you can have the service installed at your place anywhere in Providenciales.
How many channels will I get from the basic television package?
Our basic television package is called "Family Pak" and it includes 53 channels. We also have other TV package like "Cinema Pack" with 12 movie channels, "Sports Pak" with 6 sports-filled channels, and many more. You can refer to our Prices and Packages for the TV package rates.
Can I get a certain TV package only?
Customer must sign up for "Family Pak" in order to receive any additional package.
Do I need a Set Top Box for every TV?
Yes. You need to purchase or rent a Set Top Box for each TV that will be connected to our service.
How much is the additional box costs?
If you plan to purchase an additional box, the cost is $75.00 and if you plan to rent it, it will be a $30.00 deposit plus a monthly $10.00 rental fee and $5.00 for box services.
When are bills due?
All service accounts are due for payment on the first day of the month; however, payments may be made without penalties up to the 28th of the month. If the 28th falls on a weekend or holiday, accounts should be brought up to date by the last business day prior to the 28th.
Can I pay my bills online?
Yes. As long as you have your PTV account name/number information.
Can someone else pay for my bills?
Yes. As long as they have your PTV account name/number information.
Where and when can I pay my bills?
You can pay your bills at our offices located at Stubbs Diamond Plaza, The Bight, Providenciales and High Rock House, Bottle Creek, North Caicos. We are open Mondays thru Fridays from 8:30am to 5:00pm and Saturdays/Holidays from 9:00-1:00pm. You can also pay your bills using online banking services at Scotiabank and First Caribbean International Bank.
Do you have penalties / reconnection fee for late payments?
Yes. Reconnection fee is $20.00.
What are the requirements for change of service?
Only the signatory person is allowed to request changes to the account like upgrading, downgrading or cancellation of service. Please note that, in accordance with the terms of our Service Contract, any reduction, cancellation or suspension of services provided shall be accompanied by a written notice to PTV served no less than two business days prior to change of service date.
What if I transfer address?
We charge $20.00 for transfer fee.
*If you have any other queries, please don't hesitate to contact our Customer Service Representatives at (649) 941-8006. They will be very glad to assist you on your questions.